Kia the best quality new car brand in 2020 study as Tesla debuts in last place – unofficially

The J.D. Power 2020 Initial Quality Study (IQS) has been released in the US, with Kia and Dodge setting the benchmark for quality among all new-vehicle brands, while Tesla unofficially debuted in last place.

Kia finished in first position for the sixth year in a row, while one of its South Korean siblings, Genesis, set the standard for premium new-vehicle brands for a fourth consecutive year.

The reason why Tesla’s debut was unofficial was its decision to not give J.D. Power permission to survey to its owners in 15 states, which was required for an official result.

That said, J.D. Power did manage to collect a large enough sample of surveys from owners in the other 35 states, which allowed it to calculate Tesla’s result, albeit unofficially.

The 2020 IQS looked at issues found by owners of new MY20 vehicles during the first 90 days of ownership, with quality determined by the number of problems per 100 vehicles (PP100). So, the lower the score the better.

For reference, the average PP100 for the study was 166, with 14 of the 32 new-vehicle brands involved managing to exceed it (see the results in the table below).

Multimedia systems were responsible for the most common issues, accounting for almost a fourth of problems. Touchscreens, built-in satellite navigation/voice control, and Apple CarPlay/Android Auto and Bluetooth connectivity were among the top complaints.

J.D. Power 2020 Initial Quality Study (IQS)

Ranking Brand Problems per 100 vehicles (PP100)
1 Kia 136
1 Dodge 136
2 Ram 141
2 Chevrolet 141
3 Genesis 142
4 Mitsubishi 148
5 Buick 150
6 GMC 151
7 Volkswagen 152
8 Hyundai 153
9 Jeep 155
10 Lexus 159
11 Nissan 161
12 Cadillac 162
12 Infiniti 173
14 Ford 174
14 Mini 174
15 BMW 176
16 Toyota 177
16 Honda 177
17 Lincoln 182
18 Mazda 184
19 Acura 185
20 Porsche 186
21 Subaru 187
22 Chrysler 189
23 Jaguar 190
24 Mercedes-Benz 202
25 Volvo 210
26 Audi 225
27 Land Rover 228
28 Tesla* 250

*Unofficial rank and result

Article Source:

June 25, 2020 9:04 am Published by